This document outlines the rights, responsibilities, and rules applicable to all users of the Nackpot platform. Please read it carefully before registering or using any of our services.
Before reading the full document, here is a summary of the six most important things you need to know about using the Nackpot platform.
You must be at least 18 years old to register and use the Nackpot platform. Only one account is permitted per individual, IP address, and device.
All deposits are processed via supported Malaysian payment methods. Withdrawals require completed identity verification (KYC) before being approved.
All bonuses are subject to the rollover requirements stated in each offer. Bonuses may not be withdrawn before the rollover conditions are fully met.
You are fully responsible for the security of your password and all account activity. Do not share your login credentials with anyone.
Fraud, use of multiple accounts, bonus abuse, and any attempt to manipulate the system will result in account suspension or closure.
Nackpot provides self-management tools to help users play responsibly. Use the deposit limits and loss limits available in your account settings.
By registering or using any part of the Nackpot platform, you are deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document. If you disagree with any part of these terms, please stop using the platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Nackpot ("Platform", "We", "Company"). This document governs your access to and use of the Nackpot website, mobile app, and all related services.
By accessing or using the Nackpot platform in any way — including creating an account, making a deposit, joining a game, or simply browsing the site — you legally accept and agree to be bound by these Terms, our Privacy Policy, and all other policies published on the platform from time to time.
These Terms were originally written in Bahasa Malaysia for the convenience of local users. In the event of any ambiguity in interpretation, the English version shall serve as the reference.
To register and use the Nackpot platform, you must meet all of the following eligibility requirements at all times:
All information provided during registration — including your full name, date of birth, phone number, and email address — must be accurate, current, and belong to you. Nackpot reserves the right to request document verification at any time to confirm the information provided.
Each individual is permitted to hold only one account only at Nackpot. Holding multiple accounts with the same or different information is a serious violation of these Terms and may result in the closure of all associated accounts and forfeiture of any existing balances.
It is a serious offence to register on behalf of another person, use a false identity, or provide misleading information. Nackpot conducts thorough KYC (Know Your Customer) checks and reserves the right to reject or close any account that does not comply with these requirements.
Your Nackpot account is personal and may not be transferred, shared, or sold to any other party. You are fully responsible for all activity that occurs within your account, whether carried out by yourself or by any third party who gains access due to your negligence.
It is your responsibility to:
Nackpot will not be held responsible for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
Nackpot will never ask for your password or sensitive information via email, SMS, or live chat. If you receive such a request, ignore it and report it to our support team.
All deposits to your Nackpot account must be made using the supported payment methods listed on the platform's Deposit page. Available methods include FPX, Touch 'n Go eWallet, GrabPay, DuitNow QR, and local Malaysia bank transfers.
Key terms relating to deposits:
Funds in your Nackpot account are for entertainment purposes only and do not accrue interest. Nackpot holds member funds in accounts separate from company operating funds to ensure the safety of your balance.
Withdrawals from your Nackpot account are subject to the following conditions and will be processed within the stipulated timeframe once all verifications are complete:
Nackpot reserves the right to suspend or withhold withdrawals for security review purposes, including where there is suspicion of fraud, money laundering, or a breach of the Terms. If a withdrawal is suspended, our team will contact you within 24 hours with an explanation.
Any bonus or promotional funds that have not met the rollover requirements are not eligible for withdrawal. Only net winnings and cash that have fulfilled the specified conditions may be withdrawn.
Nackpot conducts anti-money laundering (AML) checks as required by international standards. Your cooperation in this process is mandatory and helps ensure the security of your funds.
Nackpot offers various bonuses and promotions to members from time to time. All offers are subject to the specific terms stated in each promotion, as well as the following conditions that apply generally to all bonuses:
Bonuses are non-transferable between accounts and carry no cash value unless rollover requirements have been fully met. Nackpot reserves the right to decline or cancel any bonus if there is reasonable suspicion that a user registered solely to exploit promotions without genuine intent to play.
All games on Nackpot — including live casino, slot games, sports betting, and table games — are operated in accordance with the rules set by the respective game providers and Nackpot. Game results are final and may not be disputed unless there is clear evidence of a technical failure.
Nackpot reserves the right to void bets placed after the designated cut-off time, or bets placed based on inaccurate or incomplete information at the time of wagering. Users may not place bets on outcomes they already know the result of.
The following activities are strictly prohibited on the Nackpot platform and may result in permanent suspension or closure of your account along with forfeiture of all balances:
Nackpot cooperates with relevant law enforcement agencies and will report any suspected fraudulent or financial crime activity to the appropriate authorities. All platform abuse will be documented and may be used as evidence in legal proceedings.
Nackpot takes the protection of your personal data seriously. The collection, processing, and use of your personal data is handled entirely in accordance with our Privacy Policy, which forms part of these Terms.
In brief, Nackpot collects and uses your personal data to:
Your data will not be sold, lent, or shared with third parties for marketing purposes without your consent. Please refer to our Privacy Policy for more details on how we handle your personal data.
Nackpot is committed to responsible gaming and provides a range of tools to help users stay in control. We encourage all users to make proactive use of these tools:
Nackpot does not accept or encourage betting from individuals suffering from gambling problems. If you or someone you know needs help, please reach out to available problem gambling support services. Further information is available on the Responsible Gaming us.
The Nackpot platform is intended solely for individuals playing for entertainment purposes. Betting should never be viewed as a way to resolve financial problems or as a source of regular income.
Nackpot provides the platform on an "as-is" basis and makes no guarantee that the service will always be available without interruption, free from errors, or that it will meet all specific user requirements.
Nackpot shall not be held liable for:
Nackpot will always strive to resolve any technical or service issues promptly. In the event of a technical failure affecting game outcomes, Nackpot reserves the right to void the affected round and return the wager to the player.
Nackpot reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of any material changes via a notice on the platform or by email.
The latest version of the Terms and Conditions will always be available on the Nackpot website with the update date displayed. Continued use of the platform after any changes are published will be considered your acceptance of the updated Terms.
It is your responsibility to review these Terms and Conditions periodically to stay informed of current rules. If you disagree with any changes made, you have the right to close your account and request a withdrawal of your remaining balance.
For any enquiries regarding these Terms and Conditions, please contact our support team via live chat available 24/7 on the platform or by email at [email protected].