Your privacy is not merely a legal obligation for us — it is a core value we hold firmly. This document clearly explains how Nackpot collects, uses, stores, and protects your personal information.
Six core principles that underpin how Nackpot handles every piece of personal information entrusted to us by Malaysian users.
Nackpot only collects data that is strictly necessary for the stated purposes. No excess data is collected — every piece of information requested has a clear and reasonable justification.
All data transmitted between your device and Nackpot servers is protected by 256-bit SSL encryption — the same technology used by leading Malaysian banks to secure online transactions.
Your personal information will never be sold, lent, or shared with advertisers or third parties for commercial purposes. Your data belongs to you — not to us.
Your personal data is only retained for as long as necessary for the stated purposes or as required by law. Once the retention period ends, data is securely deleted.
You have the right to access, correct, delete and transfer your personal data at any time. Your request will be processed within 30 calendar days.
This Privacy Policy is written in plain language — not confusing legal jargon. We believe you deserve to know exactly what happens to your information.
This Privacy Policy applies to all personal information collected by Nackpot through our website, mobile app and all communication channels. By using the Nackpot platform, you agree to the practices described in this document.
Nackpot collects several categories of personal information from our users for platform operations, legal compliance, and user experience improvement. The main data categories we collect are:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, transaction records | Mandatory |
| Usage Data | Activity logs, game history, login timestamps | Automatic |
| Technical Data | IP address, device type, web browser | Automatic |
We do not collect sensitive information such as medical records, religious beliefs, political views or biometric data unless required by law for specific identity verification purposes.
All information requested during the KYC process is used solely for identity verification and anti-money laundering compliance purposes. Your KYC documents are stored in a separate system with strict access controls.
Nackpot collects personal data through several channels. It is important that you understand each of these channels so you can make informed decisions about the information you share with us:
Nackpot does not collect data from third-party sources without your knowledge. All data in our systems is either provided directly by you or generated automatically through your use of the platform.
Nackpot uses your personal data only for lawful and reasonable purposes. Below is the complete list of data use purposes we carry out:
Nackpot does not use your data for advertising profiles, sale to third parties, or any purpose not stated in this Privacy Policy. You will be notified in advance of any material new use of your data.
Nackpot does not sell, rent, or share your personal information with third parties for marketing or commercial purposes. However, there are limited situations where we need to share your data with specific parties for platform operations:
All third parties who receive your data are bound by strict data protection agreements and may only use that information for agreed purposes. Nackpot is responsible for ensuring these third parties adhere to data protection standards equivalent to our own.
Your data is never shared with marketing companies, data brokers or advertisers. This is our absolute commitment to Nackpot user privacy.
Nackpot invests seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The key security measures we employ include:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We will notify you promptly in the event of any security breach affecting your personal data, in accordance with applicable legal obligations.
The Nackpot platform uses cookies and similar tracking technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the Nackpot platform. Analytical cookies do not store any information that can personally identify you.
As a Nackpot user, you have certain rights regarding your personal data that we fully respect. Here are your rights:
You may request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data held in our system.
In certain situations, you may request that we delete your personal data from our systems.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for specific purposes in defined situations.
You may request a restriction on the processing of your data while we review your request.
To exercise any of the above rights, contact the Nackpot support team via live chat or email at [email protected]. Your request will be processed within 30 calendar days. In more complex cases, this period may be extended to 60 days, with prior notice given to you.
The Nackpot platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we find that personal data has been collected from someone under the age of 18, we will take immediate steps to delete that information from our systems and close the account in question. Any related balances will be handled in accordance with our standard account closure policy.
If you become aware that a minor has accessed or registered on the Nackpot platform, please notify our support team immediately so that appropriate action can be taken.
Nackpot conducts age verification as part of the KYC process. Anyone who attempts to register using a false identity to conceal their real age is in breach of our Terms and Conditions and may be subject to legal action.
In the course of operating the platform, your personal data may be transferred to servers or processors operating outside Malaysia. Such transfers only take place when necessary to fulfil the purposes stated in this Privacy Policy.
When your data is transferred outside Malaysia, Nackpot ensures that:
You can get more information about the safeguard mechanisms used for international data transfers by contacting our privacy team.
Nackpot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. Any changes will be published on the website with a new effective date.
For material amendments — changes that significantly affect how we process your data — we will notify you via email or an in-platform notice at least 14 days before the changes take effect. This gives you sufficient time to review the changes and decide whether you wish to continue using the platform.
Continued use of the Nackpot platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request a withdrawal of your remaining balance.
For any questions, concerns, or requests regarding your data privacy at Nackpot, contact us at [email protected] or via our platform's live chat, available 24/7.